Terms and Conditions

REGULAR TERMS AND CONDITIONS

Belvárosi Szállodák Kft.

 

Become effective: 01. July 2018

 

 

Table of contents:

  1. Details of the Service Provider
  2. General rules
  3. The contracting party
  4. The reach of the Contract, the method, modification of the booking and the notification obligation
  5. Cancellation conditions
  6. Prices
  7. Terms of payment
  8. Online reservation and the steps of the online payment
  9. The method and conditions of the use of the service
  10. Pets
  11. Refusing the fulfilment of the contract, the expiration of the service obligation
  12. The illness and death of the guest
  13. The rights of the Contracting party
  14. The obligations of the Contracting party
  15. The liability for damages of the Contracting party
  16. The rights of the Service Provider
  17. The obligations of the Service Provider
  18. The liability for damages of the Service Provider
  19. Discretion
  20. The law applicable in legal relationship of the parties, the court

 

 

 

  1. Details of the Service Provider

 

 

Company name: Belvárosi Szállodák Korlátolt Felelősségű Társaság

Shortened name: Belvárosi Szállodák Kft.

Registered place of business: 1056 Budapest, Március 15. tér 7.-8.

Phone: 06-1-338-4711

Tax number: 13934190-2-41

Company registration number: 01-09-880601

 

 

  1. General rules

 

2.1. The „General Terms and Conditions” (hereinafter referred to GTC) shall define the rules of the conditions in connection with the accommodations of the Service Provider and the services using there.

2.2. The Service Provider can make a special agreement in connection with their services which special provisions can differ from these provisions.

2.3. The Service Provider is entitled to modify this GTC. The provisions of the modified GTC shall be applied for the enquires sent by the Service Provider and the contracts based on these enquires after the modification coming into force.

  1. The contracting party

 

3.1. The contracting party is natural or legal party or any organisations who use and/or order the services of the Service Provider. The contracting party is the natural person too who, actually uses the services of the Service Provider. The persons who order or/and use the service are collectively hereinafter referred to as: Guest. The Service Provider and the Guest are – in case of the fulfilment of the conditions – become contracting parties – hereinafter collectively: contracting parties.

  1. The reach of the Contract, the method, modification of the booking

and the notification obligation

 

4.1. The Service Provider sends an offer for the enquiry of the Guest sent orally or in writing - in letter, online, telefax, e-mail. If the Service Provider does not get a concrete written order accepting the offer of the Service Provider within 48 hours, the offering restriction of the Service Provider ceases.

4.2. The Guest and the Service Provider enter into contract when the Guest sends the booking in written by letter or online and the Service Provider confirms it in written, so it is qualified as a written contract.

4.3. The Guest and the Service Provider does not enter into contract or its modification, if the booking, agreement, modification is made orally and the confirmation of the Service Provider is made orally, solely in that case if it is affirmed by all parties in written.

4.4. In case of placing the order in person at the Service Provider by the Guest, the Guest signs the printed order form about their services ordered on the spot. The confirmation of the Service Provider is the signed order form by the employee working at the reception of the Service Provider which is qualified as a written contract.

4.5. The contract of the use of the accommodation service is only for a determined period in every case.

 

4.6. If the Guest leaves the room definitely before the expiry of the period determined in the contract between the Parties, the Service Provider is entitled to get the full payment of the services -ordered by the Guest- recorded in the contract between the parties, independently of the fact that the Guest used it partially.

4.7. According to the 4.6 point the Service Provider is entitled to let the room become vacant before the expiry.

4.8. To extend the use of the accommodation service initiated by the Guest a previous written approval of the Service Provider is needed. In this case the Service Provider can insist on the covering costs of the settled service as the condition of the extension.

4.9. To modify and/or complete the contract a written agreement signed by the Parties is needed.

4.10. The Parties can depart from the records of this contract in an ad hoc agreement in which case the legal relationship between the Parties is determined by the records of the ad hoc agreement.

  1. Cancellation conditions

 

5.1 The Guest can cancel the accommodation service without penalty until getting the written confirmation of the Service Provider.

5.2. The conditions of the cancellation can differ in case of so called individual booking which consist of maximum 10 natural persons or in case of group booking which is available for more than 10 persons booked for natural persons or by natural persons. For the cancellation conditions special and different regulations apply in the peak season period or in case of nonrefundable price category (see 5.4, 5.7, 5.8).

5.3. Cancellation conditions in case of booking in normal season period by individuals:

 

5.3.1. The Guest is entitled to cancel the booking without penalty until 14.00 on the day before the arrival date in case of booking for not more than 10 persons after getting the written confirmation of the Service Provider.

5.3.2. The Guest can modify or cancel their booking with a penalty equivalent with the full payment included in the booking namely 100% of the full payment until 14.00 on the day before the arrival date in case of booking for not more than 10 persons after getting the written confirmation of the Service Provider. If the modification is solely aimed at using further service(s) which were not in the confirmation of the Service Provider, the Guest shall not pay penalty and it his case the parties agree in written about the additional required service(s).

5.4. Cancellation conditions in case of booking in high season period, during holidays and nonrefundable price category by individuals:

 

5.4.1. The Guest is entitled to modify, cancel the booking without penalty until the 8th day  before the arrival date in case of booking for not more than 10 persons after getting the written confirmation of the Service Provider. In case of nonrefundable price category the management of the hotel can decide about the refund in case of provable vis major.

5.4.2. The Guest can modify or cancel their booking with a penalty equivalent with the full payment included in the booking namely 100% of the full payment until the 7th day before the arrival date or within 7 days in case of booking for not more than 10 persons after getting the written confirmation of the Service Provider. If the modification is solely aimed at using further service(s) which were not in the confirmation of the Service Provider, the Guest shall not pay penalty and it his case the parties agree in written about the additional required service(s).

5.5. Cancellation conditions in case of booking by groups (including the high season period):

 

5.5.1. The groups consist of more than 10 persons cannot cancel the accommodation service without penalty after getting the written confirmation of the Service Provider.

5.5.2. The Guest can modify or cancel all the orders of the groups consist of more than 10 persons with a penalty equivalent 25% of the full payment of the services (number of rooms, renting fee for rooms and technical equipment, catering - for example meals and coffee breaks – and other service ordered) until the 45th day before the arrival date after getting the confirmation of the Service Provider.

5.5.3. The Guest can modify or cancel all the orders of the groups consist of more than 10 persons with a penalty equivalent 50% of the full payment of the services (number of rooms, renting fee for rooms and technical equipment, catering - for example meals and coffee breaks – and other service ordered) until the 30th day before the arrival date after getting the confirmation of the Service Provider.

5.5.4. The Guest can modify or cancel all the orders of the groups consist of more than 10 persons, and the conferences and events with a penalty equivalent 100% of the full payment of the services (number of rooms, renting fee for rooms and technical equipment, catering - for example meals and coffee breaks – and other service ordered) until the 15th day before the arrival date after getting the confirmation of the Service Provider.

5.5.5. If the modification of the booking made by the Guest is solely aimed at using further service(s) which were not in the confirmation of the Service Provider, the Guest shall not pay penalty and it his case the parties agree in written about the additional required service(s).

5.6. If the Guest pays advance at the booking or after for the Service Provider according to the agreement of the parties but does not use the service included in the booking and confirmed by the Service Provider partly or completely and/or does not cancel partly or completely the Service Provider is due to get the full amount of the advance payed, in that case the Service Provider is entitled to get the difference between the price of the used services by the Guest and the advance  as a forfeit.

5.7. The Service Provider is entitled to enforce the penalties recorded in the 5.4 and 5.5 points above for the charge of any advances or any completed payment made by the Guest or include it.

5.8. In the case of nonappearance of the Guest (No Show) the Service Provider is due to get a penalty equivalent 100% of the full payment of the services recorded in the booking.

5.9. Peak season periods:

15th March

Easter

1st May

Whitsun

20th August

23th October

1st November

24th December. – 1st January

The exact dates of the peak season periods are indicated on the www.cityhotel.hu website. If there is a difference between the data of this point and the website above the data on the website is authoritative.

5.10. The nonrefundable price categories are advertised on the Service Provider’s website www.cityhotel.hu. In the nonrefundable price category the rules of the individual booking cancellation in the nonrefundable price category are authoritative for the cancellation of the group booking in the nonrefundable price category.

 

5.11. The Guest notes and accepts that the Service Provider is entitled to cancel the service ordered by them which is exempt from further consequences of all sorts and except the refund of the advance if the Service Provider is unable to provide the services because of those reasons which are outside of the control scope, unforeseeable, derives from inevitable circumstances (hereinafter “vis major”) and can be led back to them. In case of vis major, the Service Provider shall refund the advance of the service fee but cannot be obliged to pay compensation considering the non-completed services because of the vis major.

5.12. All kinds of cancellations detailed at the 5. point shall arrive to the Service Provider until 14.00, after that time it shall be considered as arriving of the next day and according to this the cancellation conditions and the applicable legal consequences in connection with the cancellation are authoritative.

  1. 6. Prices

 

6.1. The current prices of the rooms and other services are displayed on the website of the hotel, in the hotel rooms and/or at the reception of the hotel. If there is a difference between the data of the different sources about the prices of the services, the prices on the webpage can be considered as authoritative.

6.2. The Service Provider can change the announced prices free without any notice.

6.3. During the announcement the Service Provider indicates the amount of the VAT which is valid at the time of the offer and is provided by the act. The Service Provider passes on the extra expenses generated by the modification of the current tax act (VAT) to the customer with notice.

6.4. The actual discounts, campaigns and other offers are announced on the www.cityhotel.hu website.

6.5. The Service Provider does not announce the prices of the events and conferences in public just send them for a specific enquiry of the Guest or Organiser.

  1. Terms of payment

 

7.1. The Service Provider can lay claim to the price of the services provided to the Contracting Party before the use of the service in such way that can ask bank card/credit card (hereinafter: Bank card) guarantee and/or bond, which means that the full price or just part of the ordered and confirmed service price is blocked on the bank card according to the decision of the service provider and nevertheless the Service Provider is entitled to ask to pay the full price of the service before using of the service.

7.2.The service Provider lays claim to the price of the services provided to the Contracting Party after the use of the service at the latest before leaving the hotel but merely within the framework of a special agreement and according to a special agreement it is possible to pay after using the service which can be bound to the advance which is determined in the special agreement by the Service Provider. In case of paying after the use of the service the deadline cannot be more than 30 days.

7.3. The Contracting party can settle their invoice with the following currencies in case of paying by cash: Hungarian Forint, Euro

7.4. The Guest is entitled to pay the price of the service with SZÉP card indicated on the website of the Service Provider.

7.5. The invoice is made according to the Hungarian tax acts in Forint or Euro. If the price of the services was determined in currency the conversion for Forint is done on the day of the arrival of the Guest according to the previous day mean rate on the official site of the MNB (Hungarian National Bank).

  1. Online reservation and the steps of the online payment

 

8.1. After checking the offers on the www.cityhotel.com the suitable offer shall be chosen by clicking on the BOOKING TODAY button. In case of enquiry online payment cannot be initiated.

 

8.2. These data shall be given during the booking of the room:

a., the first and surname of the person doing the booking

b., email address twice (the second is for confirming)

c., telephone number and address (ZIP code, city, street, number, country)

d., if the billing address is different from the address given previously, the exact address shall be given by choosing this option

e., at the comments box it is possible to inform the Service Provider in connection with the booking

f., For booking the rooms online bank card guarantee is needed where the number of the card, the validation time and the 3-digit security code shall be given. These data are used in those cases when a penalty shall be asked for the bookings (see point 5. Cancellation conditions) or in case of booking nonrefundable services.

8.3. Other conditions:

8.3.1. The Guest shall indicate the complaint occurred immediately after the use of the service on the spot. After the verbal complaint the receptionist on duty tries to help to solve the problem beyond their range. If it is not successful, the Guest can make a complaint in written to these email addresses: [email protected] ; [email protected]hotel.hu  or can hand the written documentation in at the reception directly. The Service Provider shall examine the written complaint and after decides about the amount and method of the possible compensation. The Service Provider rules the possibility of complaint out after leaving the hotel.

8.3.2. The Service Provider undertakes to handle the personal and other data getting during the online booking confidentially and not to tell it to a third party and not to make it public. Exceptions may be made when the Guest expressly agrees to the communication previously or asks it.

  1. The method and conditions of the use of the service

 

9.1. The Guest can check in from 15.00 of the arrival day in case of booking by individuals and groups too and shall leave the room until 10.00 a.m. on the last day of their stay and also shall settle at the reception with leaving the key card.

9.2. If any Guest does not leave the room until 10.30 a.m. the Service Provider is entitled to charge 50% of the price of the room until 14.00 and 100% of the price of the room after 14.00 as an extra charge.

9.3. If the Service Provider assures a room/storage to place the packages to the Guest according to a special agreement the Guest can use it maximum until 24.00 of the day of the leaving. The Service Provider does not guard this room/storage and does not take any responsibility of the objects and packages placed there. After the deadline above the Service Provider is entitled to put the packages and other objects left in the room/storage into the common place of the hotel, without guarding them there, and does not take responsibility of stealing or damaging them. If the Guest does not take the package/object away until 24.00 of the next day after leaving the hotel the Service Provider is entitled to destroy it. The Guest expressly accepts the conditions above with noting the fact that if any of their packages or properties left in the hotel is destroyed they cannot lay claim about anything to the Service Provider.

  1. Pets

 

10.1. Pets cannot be taken to the accommodations of the Service Provider.

 

  1. Refusing the fulfilment of the contract, the expiration of the service obligation

 

11.1. The Service Provider is entitled to cancel the accommodation service Contract with intermediate effect and refuse to provide further services if:

  1. a) the Guest does not use the room put at their disposal, the facility or any part of it for its independent purpose especially – but not solely – if the Guest damages the room or the facility and the furniture and equipment of the room or the Hotel, or
  2. b) the Guest does not keep the safety regulations and rules of the Service Provider, or
  3. c) the Guest behaves reprehensively and/or rudely with the employee of the Service Provider and/or with another Guest or persons or shows disturbing, insulting or threatening behaviour towards other persons.
  4. d) under alcohol and/or drug influence shows disturbing, insulting or threatening behaviour towards other persons, or
  5. c) the Guest shows a kind of behaviour which is suitable to offend other persons, or
  6. c) the Guest suffers from infectious disease

 

1.1.2. If the Service Provider exercises the right to cancel the Contract with intermediate effect for any reasons above the Guest shall leave the Hotel within 2 hours after getting the information about the cancel with intermediate effect from the Service Provider and shall pay the amount of all services confirmed in the booking by the Service Provider before leaving the Hotel. If the cancellation does not apply for all the Guests who use the services of the hotel at the same time together according to the booking the other Guests are entitled to use the services of the Hotel in the future too, so the Hotel has the right to make a partial cancellation which is applied to a particular Guest. In this case if the Guests who are not involved in the cancellation would not like to use the services recorded in the booking in the future, the instructions recorded in the 4.6 point are authoritative for them.

  1. The illness and death of the guest

 

12.1. If the Guest become ill during the use of the accommodation service and cannot take steps in their own situation the Service Provider offers a medical help.

12.2. In case of illness/death of the Guest the Service Provider lays claim to get compensation from the relative, heir or the person who pays the bills of the sick person/the deceased for the possible costs of the medical services, the services used before the death, the damaged equipment and furniture in connection with the illness/death.

  1. The rights of the Contracting party

 

13.1. Under the Contract the Guest is entitled to use the ordered room and those facilities of the accommodation for an independent purpose which are included in the usual service and are not under effect of special conditions.

13.2. The Guest can make a complaint about the fulfilment of the services made by the Service Provider during their stay in the accommodation. The Service Provider undertakes to handle the complaint which was received during that time in written (or was taken it down for the record by the Service Provider).

13.3. The right for making complaint of the Guest ends after leaving the accommodation.

  1. The obligations of the Contracting party

 

14.1. The Guest/Contracting Party shall settle the price of the services ordered in the contract until the time and method determined in the Contract.

14.2. The Guest shall ensure that the child under 14 years under their responsibility stay in the hotel of the Service Provider under the supervision of an adult.

14.5. The Guest cannot use drone, quadcopter at the whole area of the hotel and 150 metre radius of it and cannot make a recording in the interest of the safety of the other guests’ privacy. The guest is absolutely responsible for the damage made by the drone in case of transgressing the regulations of this point.

15.The liability for damages of the Contracting party

15.1. The Guest is responsible for all the damages and disadvantages and shall reimburse them which are caused for the Service Provider or a third party by the Guest or their companion or the person under their responsibility. This responsibility is valid in that case if the claimant is entitled to claim the compensation for their damage directly from the Service Provider.

16.The rights of the Service Provider

 

16.1. If the Guest is default on paying those services which were used by them, or services with penalty liability which were ordered in the Contract but were not used the Service Provider is due to get a lien for the private properties of the Guests taken into the hotel to ensure their claims.

16.2. The Service Provider is entitled to make records, take photos and/or videos (hereinafter recording) at the area of the hotel and, in the immediate surroundings to popularize the Hotel and for marketing purpose. On the occasion of making these recording(s) the Guest is entitled to point out that they would not like to appear on this in which case the Service Provider shall take steps according to these claims. If the Guest does not provide about not being appeared on the recording the parties consider as this as the Guest agreed to make the recording and the Service Provider is entitled to publish the recording on any channels (internet, press, television, mass mediums, the webpage of the hotel) or use it for their business purposes.

  1. The obligations of the Service Provider

17.1. The Service Provider shall:

  1. a) fulfil the services and the ordered accommodation according to the contract by the valid regulations and the service standards
  2. b) investigate the written complaint of the Guest and take those steps which are needed to handle the problem and shall record them in writing.

 

 

 

18.The liability for damages of the Service Provider

18.1. The Service Provider takes responsibility for all kinds of losses sustained the Guest which were made through the fault of the Service Provider of their employees within their facilities.

18.1.1. The responsibility of the Service Provider does not cover those damage events which were occurred because of an inevitable reason beyond the Service Provider or their employees range or were caused by the Guest. The Service Provider rules the responsibility out for the losses because of the consequences (ex. overdue profit).

18.1.2. The Service Provider is entitled to designate places in the Hotel where the Guest cannot enter. The Service Provider does not take the responsibility for the damages, injuries happen in those places.

18.1.3. The Guest shall indicate the losses sustained them in the hotel and shall put all data at the hotel’s disposal which is needed to clarify the circumstances of the damage event or maybe take down it for the police record or the police procedure.

18.2. The Service Provider takes responsibility for the damages of those properties of the staying guest, -except valuables (ex. jewellery, watches, mobile devices, laptop, phone and devices and parts of it), stock and  cash,- which are lost, get destroyed or damaged through the fault of the Service Provider or their employees undoubtedly but just in that case if the Guest put the properties in the designated area made by the Service Provider and the place designated for it or in their room or were given to an employee of the Service Provider who was considered to entitle to take over the properties.

18.2.1. The Service Provider is responsible for the valuables, instrument and cash, in that case if they were accepted for safekeeping or the damage was caused by a reason which they are responsible for according to the general rules. In this case the Guest shall proof the case.

18.3. The maximum amount of the compensation is fiftyfold of the total of daily price of the room according to the Contract except if the damage is less from this amount. Over this amount the Service Provider rules their responsibility out for the compensation except those damages which cannot be ruled out or limited according to the Civil Code.

  1. Discretion

 

19.1. The Service Provider handles the personal data given within the confines of voluntary data submission by the Guest or if the client and the person who actually uses the service is not the same, the user of the service to the client and the client to the Service Provider which were put at the Service Provider’s disposal including the data which was given to the Organiser in the interest of making and/or fulfil the contract with discretion and use it for solely to identify the Guests and Organisers and fulfil the contract, and use it in a measure which is needed to fulfil the contract.

19.2. The Service Provider can use the personal data of the Guest and/or the person who ordered the service to enforce the claims of themselves or can give the personal data of the Guest and/or the person who ordered the service to the authorities which are entitled according to the law. The regulations above are expressly accepted by the Guest/the person who ordered the service by accepting this regular terms and conditions.

The Parties accept the regulations of this Regular Terms and Conditions. For conducting any legal dispute emerged from the service contract the court of jurisdiction is the court which has the authority in the place of the service.